{"id":11,"date":"2026-07-04T02:18:26","date_gmt":"2026-07-03T22:18:26","guid":{"rendered":"https:\/\/mubaraksouq.com\/?page_id=11"},"modified":"2026-07-04T02:18:29","modified_gmt":"2026-07-03T22:18:29","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mubaraksouq.com\/ar\/refund_returns\/","title":{"rendered":"Return &amp; Refund Policy UAE"},"content":{"rendered":"<p class=\"wp-block-wd-paragraph wd-c208d12a\">Welcome to the <strong>Return &amp; Refund Policy<\/strong> of Mubarak Souq. We want every customer to shop with confidence and receive quality products. If you are not satisfied with your purchase, this policy explains the conditions for returns, replacements, refunds, and cancellations.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-4e76c967\">Eligibility for Returns<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6c8d1d1f\">Products may be eligible for return if they are received damaged, defective, incorrect, or significantly different from the item ordered. To request a return, please contact our customer support within <strong>48 hours<\/strong> of receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-baf72b41\">Returned items must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be unused and in their original condition.<\/li>\n\n\n\n<li>Include all original packaging, labels, and accessories.<\/li>\n\n\n\n<li>Be accompanied by proof of purchase or the order number.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-74533fb2\">We reserve the right to inspect returned items before approving a refund or replacement.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a904771a\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e65937b2\">For health, hygiene, and food safety reasons, the following products cannot usually be returned unless they arrive damaged or incorrect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fresh food and perishable items<\/li>\n\n\n\n<li>Frozen products<\/li>\n\n\n\n<li>Dairy products<\/li>\n\n\n\n<li>Baby feeding products that have been opened<\/li>\n\n\n\n<li>Personal care and hygiene products after opening<\/li>\n\n\n\n<li>Items marked as non-returnable during purchase<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ade252f5\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9fdc8e43\">If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours. Include your order number and clear photographs of the item and packaging so we can investigate your request quickly.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4b5881cd\">Once approved, we will arrange a replacement, store credit, or refund where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-1c8779d8\">Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-702ec07e\">Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider or bank, the refund may take <strong>5\u201310 business days<\/strong> to appear in your account.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-111358b8\">Shipping or delivery charges are generally non-refundable unless the return is due to our error.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-81f32f4a\">Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ebce305e\">Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may not be possible. Please contact our customer support team as soon as possible if you wish to cancel an order.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-bbe0b449\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-018eb721\">Where stock is available, eligible products may be exchanged for the same item if it is damaged, defective, or incorrectly supplied.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-3181e9ee\">Customer Support<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3c218a2b\">If you have any questions regarding this Return &amp; Refund Policy, please visit our <strong>Contact Us<\/strong> page. Our team will be happy to assist you with returns, refunds, replacements, and general enquiries. And also you can contact by email. info@mubaraksouq.com,  0523138866 <\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cb5668a4\"><strong>Thank you <\/strong>for choosing Mubarak Souq. We appreciate your trust and remain committed to providing quality products, reliable service, and a convenient online shopping experience throughout the United Arab Emirates.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-93b6be03\">Return &amp; Refund Policy Customer Support<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2ef69359\">For any issues related to this Return &amp; Refund Policy, contact us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udc49 Contact Us Page: <a href=\"https:\/\/mubaraksouq.com\/ar\/contact-us\/\">https:\/\/mubaraksouq.com\/contact-us\/<\/a><\/li>\n\n\n\n<li>\ud83d\udc49 Home Page: <a href=\"https:\/\/mubaraksouq.com\/ar\/\">https:\/\/mubaraksouq.com\/<\/a><\/li>\n\n\n\n<li>\ud83d\udc49 Shop Page: <a href=\"https:\/\/mubaraksouq.com\/ar\/shop\/\">https:\/\/mubaraksouq.com\/shop\/<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-342dbec0\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-619e806c\">External Resource (Outbound Link)<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3aac5241\">You can also learn about consumer rights in the UAE:<br>\ud83d\udc49 <a href=\"https:\/\/u.ae\/en\/information-and-services\/justice-safety-and-the-law\/consumer-protection\">https:\/\/u.ae\/en\/information-and-services\/justice-safety-and-the-law\/consumer-protection<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"Welcome to the Return &amp; Refund Policy of Mubarak Souq. 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