Shipping Policy / Delivery Policy

Effective Date: August 7, 2026

Welcome to MubarakSouq.com. We are committed to providing fast, reliable, and secure delivery services across the United Arab Emirates (UAE). This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders placed through MubarakSouq.com are processed after payment confirmation. Orders are typically prepared for dispatch within 1–2 business days. During busy periods, holidays, or promotional events, processing times may be slightly longer.

Delivery Areas

MubarakSouq.com currently delivers to most locations across the United Arab Emirates. Delivery availability may vary depending on your location. If your area is not currently serviceable, we will notify you as soon as possible.

Delivery Time

Estimated delivery times are:

• Standard Delivery: 1–3 business days
• Remote Areas: 2–5 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Delivery Charges: Free delivery for orders above 200 AED. 15 AED delivery charge for orders below 200 AED

Order Tracking

Once your order has been shipped, you may receive a confirmation email, SMS, or WhatsApp notification with tracking information, where available. This allows you to monitor the progress of your delivery.

Delivery Attempts

If no one is available to receive your order, our delivery partner may attempt delivery again or contact you to arrange a suitable delivery time. Failure to respond may result in delays or cancellation of the order.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details, including address, phone number, and contact information. MubarakSouq.com is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.

Damaged or Missing Items

Please inspect your order upon delivery. If you receive damaged products, incorrect items, or if any items are missing, contact our customer support as soon as possible so we can investigate and resolve the issue.

Delivery Delays

While we strive to deliver orders on time, unexpected delays may occur due to courier issues, weather conditions, government restrictions, or other events beyond our control. We appreciate your understanding in such situations.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Website: mubaraksouq.com

Email: info@mubaraksouq.com

Phone: +971 52 313 8866

Thank you for shopping with MubarakSouq.com. We appreciate your trust and look forward to delivering your orders safely and efficiently throughout the UAE.