Welcome to the Return & Refund Policy of Mubarak Souq. We want every customer to shop with confidence and receive quality products. If you are not satisfied with your purchase, this policy explains the conditions for returns, replacements, refunds, and cancellations.

Eligibility for Returns

Products may be eligible for return if they are received damaged, defective, incorrect, or significantly different from the item ordered. To request a return, please contact our customer support within 48 hours of receiving your order.

Returned items must:

  • Be unused and in their original condition.
  • Include all original packaging, labels, and accessories.
  • Be accompanied by proof of purchase or the order number.

We reserve the right to inspect returned items before approving a refund or replacement.

Non-Returnable Items

For health, hygiene, and food safety reasons, the following products cannot usually be returned unless they arrive damaged or incorrect:

  • Fresh food and perishable items
  • Frozen products
  • Dairy products
  • Baby feeding products that have been opened
  • Personal care and hygiene products after opening
  • Items marked as non-returnable during purchase

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours. Include your order number and clear photographs of the item and packaging so we can investigate your request quickly.

Once approved, we will arrange a replacement, store credit, or refund where applicable.

Refund Process

Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider or bank, the refund may take 5–10 business days to appear in your account.

Shipping or delivery charges are generally non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may not be possible. Please contact our customer support team as soon as possible if you wish to cancel an order.

Exchanges

Where stock is available, eligible products may be exchanged for the same item if it is damaged, defective, or incorrectly supplied.

Customer Support

If you have any questions regarding this Return & Refund Policy, please visit our Contact Us page. Our team will be happy to assist you with returns, refunds, replacements, and general enquiries. And also you can contact by email. info@mubaraksouq.com, 0523138866

Thank you for choosing Mubarak Souq. We appreciate your trust and remain committed to providing quality products, reliable service, and a convenient online shopping experience throughout the United Arab Emirates.

Return & Refund Policy Customer Support

For any issues related to this Return & Refund Policy, contact us via:

External Resource (Outbound Link)

You can also learn about consumer rights in the UAE:
👉 https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection